BP Aero

Customer Service Account Manager

Engine Part Overhaul

Description

IRVING, TX DEPARTMENT – CUSTOMER SERVICE ACCOUNT MANAGER – Have you considered a career in the Aerospace industry? Imagine the rewards of applying your background to a field that will allow commercial planes to keep flying.

Working at BP Aero:

At BP Aero Services (BP Aero) we hire, train, develop and lead a robust team of highly technical workers that make the most difficult types of repairs on gas turbine engines. We are a certificated FAA repair station. We operate in the Aerospace field as well as the Marine & Industrial space working with the airlines, engine overhaul shops as well as original manufacturers such as GE, Pratt & Whitney and IAE. We are a local privately held business right in Irving, TX and we have been in business since 2010. We offer a “family style” environment with ample opportunities for individual growth at all levels. Come join the BP Aero family and watch your career soar!

Benefits:

  • Well-lit, clean work environment
  • Competitive pay
  • Health Insurance Plan Participation
  • 40k(k) Plan

Typical Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information for up to 50 customers.
  • Generate quotes using our ERP system and price lists.
  • Provide quotes, status updates and status reports to customers for approximately 400 open work orders.
  • Review purchase orders for shipping instructions, facilitate shipping using our ERP system.
  • Coordinate resolution for any warranty or customer concessions.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

Competencies/Minimum Qualifications:

  • Previous experience using ERP computer systems including using “hot keys” and quick navigation.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization
  • Experience using Quantum is a plus
  • Authorized to work in the USA without sponsorship

BP Aero is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. Employment opportunities at BP Aero are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. BP Aero complies with all applicable federal, state and local laws with regard to equal employment opportunity.

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