Customer Service Manager

Engine Component Repair

BP Aero Services

Customer Service Manager (CSM)

JOB SUMMARY:  Maximize customer satisfaction, loyalty & retention by providing answers to questions, status updates, quotations, resolving receiving holds, and working to meet customer deadlines for commercial aircraft engine component repair.

ESSENTIAL FUNCTIONS:

• Interact with customers via telephone, email, online chat, or in person to provide support and information related to their orders.
• Provide status updates and status reports to customers for open work orders.
• Generate/provide quotes and invoices to each customer for their orders
• Liaise between BP Aero Services customer base and BP Aero Services production department.
• Assist in production planning & scheduling to meet company goals and customer expectations.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Be a support resource to the repair personnel on the floor with questions they may have on a particular issue or workscope.
• Seek customer approval for DICA repairs as needed
• Coordinate resolution for any warranty, customs issues or customer concessions.
• Assist in a management team to further grow the capability, capacity and direction of the business as well as strengthen current processes and offer ideas for continued success.

COMPETENCIES/MINIMUM QUALIFICATIONS:

• Previous experience using ERP systems including using “hot keys” and quick navigation.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
• Authorized to work in the USA without sponsorship.  Position is based in Dallas, Texas.
• Willingness to occasionally travel

PREFERRED QUALIFICATIONS:

• Prior customer service experience or in a customer facing role
• Experience in aviation MRO
• Experience using Quantum is a plus

BENEFITS:

• Well-lit, clean work environment
• Competitive pay
• Health Insurance Plan Participation
• 401k Plan
• Paid Vacation

WORKING AT BPAERO:

At BP Aero Engine Services (BP Aero) we hire, train, develop and lead a robust team of highly technical workers that perform complex and technical repairs on gas turbine engines. We are a certificated FAA repair station located in Irving, Texas. We operate in the Aerospace field working with the airlines, engine overhaul shops as well as original manufacturers such as GE, Pratt & Whitney and IAE. We are a local privately held business right in Irving, TX and we have been in business since 2010. We offer a “family style” environment with ample opportunities for individual growth at all levels. Come join the BP Aero family and watch your career soar!

BP Aero is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. Employment opportunities at BP Aero are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. BP Aero complies with all applicable federal, state and local laws with regard to equal employment opportunity.